ack365 Privacy Policy

01 Introduction

ack365 ("ack365", "we", "us", "our") is committed to protecting the personal data of every player who accesses the ack365 online gaming platform at https://ack365.net (the "Platform"). This Privacy Policy ("Policy") sets out in clear, plain English how we collect, use, store, share, and ultimately delete your personal information in connection with your use of the Platform.

This Policy applies to all users of the Platform, including visitors who browse without a registered account and registered account holders who deposit, bet, and withdraw funds. By accessing the Platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy must be read alongside the ack365 Terms & Conditions and Responsible Gaming policy. In the event of any conflict between this Policy and those documents, the specific provision most protective of your personal data shall apply.

ack365 may update this Policy from time to time. The date at the top of this document reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

02 Personal Data We Collect

ack365 collects only the categories of personal data that are necessary and proportionate to the purposes described in this Policy. The following table summarises the categories of data we collect and the context in which each category arises:

ack365 does not collect or process sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health records, or biometric data, unless expressly required by applicable law or regulatory authority and with appropriate safeguards in place.

03 How We Collect Your Data

3.1 Directly from You

The majority of personal data ack365 holds about you is provided directly by you at the time of account registration, during the KYC verification process, when you make a deposit or withdrawal request through the ack365 cashier, or when you contact the ack365 support team via live chat or email at [email protected].

3.2 Automatically via the Platform

When you visit the ack365 Platform, certain technical and behavioural data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, the type of device and browser you are using, the pages you visit within the Platform, the duration of your session, and the actions you take (such as clicking on a game category or initiating a deposit). This data is collected to ensure the secure and reliable operation of the Platform and to detect fraudulent or unusual activity.

3.3 From Third-Party Service Providers

ack365 may receive supplementary personal data about you from third-party partners engaged to provide specific services on our behalf. These include identity verification providers, payment processing networks (such as bKash, Nagad, Rocket, and Upay infrastructure partners), fraud detection services, and game content providers. Data received from these sources is handled in accordance with this Policy and is used only for the purpose for which it was shared.

04 Legal Basis for Processing

ack365 processes your personal data only where a lawful basis for doing so exists. The primary legal bases on which ack365 relies are as follows:

• Contractual Necessity: Processing is necessary to perform the contract between you and ack365 — specifically, to operate your account, process deposits and withdrawals in Bangladeshi Taka, settle bets, and provide the gaming services you have requested.
• Legal Obligation: Processing is necessary to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and the prevention of underage gambling.
• Legitimate Interests: Processing is necessary for the legitimate interests of ack365, including fraud prevention, platform security, responsible gaming monitoring, product improvement, and the maintenance of accurate financial records. We ensure that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where ack365 wishes to send you direct marketing communications about promotions, bonuses, or new platform features, we will do so only where you have provided your express consent. You may withdraw this consent at any time by contacting [email protected].

05 How We Use Your Personal Data

ack365 uses the personal data it holds about you for the following specific purposes:

• To create, verify, and maintain your ack365 player account.
• To process deposits made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, Mastercard, and other supported payment methods, and to process withdrawal requests to your nominated account.
• To verify your identity and age in compliance with our Know Your Customer obligations.
• To monitor your gaming activity for signs of problem gambling and, where appropriate, to implement responsible gaming interventions in accordance with our Responsible Gaming policy.
• To detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited conduct as defined in the ack365 Terms & Conditions.
• To communicate with you regarding your account status, transaction confirmations, promotional offers (where consent has been given), and changes to these policies.
• To provide customer support via live chat and email, and to maintain a record of support interactions for quality assurance and dispute resolution purposes.
• To analyse aggregated, anonymised platform usage data for the purpose of improving the ack365 platform experience, game selection, and payment flows.
• To enforce the ack365 Terms & Conditions, including the single-account policy and the prohibition on underage gambling.

06 Data Sharing & Third Parties

6.1 Our Strict No-Sale Policy

ack365 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. This is an unconditional commitment.

6.2 Service Providers

ack365 engages a limited number of carefully selected third-party service providers who process personal data on our behalf as data processors. These providers are contractually bound to process your data only on ack365's instructions and in accordance with applicable data protection standards. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners in Bangladesh who process your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC platforms used to verify the identity and age of account holders.
• Fraud and AML screening services: Tools used to identify suspicious transaction patterns and flag potential money laundering activity.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe, whose game platforms interact with your session data to deliver gameplay.
• IT infrastructure and hosting providers: Secure cloud and server infrastructure partners responsible for storing platform data.

6.3 Legal Disclosure

ack365 may disclose your personal data to law enforcement agencies, regulatory authorities, or judicial bodies where we are legally compelled to do so, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of ack365, its players, or the general public. We will notify you of any such disclosure where we are legally permitted to do so.

6.4 Business Transfers

In the event that ack365 undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will provide reasonable advance notice of any such transfer and ensure that the receiving entity is bound by a privacy policy that provides equivalent or greater protections to those described herein.

07 Cookies & Tracking Technologies

ack365 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your logged-in session, and analyse aggregated usage patterns. The types of cookies used on the ack365 Platform are as follows:

• Strictly Necessary Cookies: Essential to the functioning of the Platform. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without preventing core platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players navigate the Platform, which game categories are most visited, and where technical errors occur. This data helps ack365 improve the platform experience for all Bangladeshi players.
• Functional Cookies: Used to remember your preferences such as language settings and display preferences across sessions.
• Marketing Cookies: Used only where you have given consent, to deliver relevant promotional content and track the effectiveness of ack365 promotional campaigns.

08 Data Security

ack365 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your device and the ack365 Platform is encrypted using industry-standard SSL/TLS protocols. This applies to all pages, including account registration, the cashier, and the login interface.
• Data Encryption at Rest: Sensitive data stored on ack365 servers, including financial records and identity documents, is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. ack365 staff members are granted access only to the data necessary for their specific role. All access events are logged and subject to regular audit.
• Fraud Monitoring: Automated systems continuously monitor account activity, login patterns, and financial transactions for signs of unauthorised access or fraudulent behaviour. Suspicious activity triggers immediate internal review.
• Staff Training: All ack365 personnel who handle personal data receive regular training on data protection obligations, secure data handling procedures, and the correct response to a suspected data security incident.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights or freedoms, ack365 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.

09 Data Retention

ack365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. Our general data retention principles are as follows:

• Active Accounts: Personal data associated with an active ack365 account is retained for the lifetime of the account plus a minimum period of five (5) years following account closure, in accordance with standard financial record-keeping and AML obligations.
• Transaction Records: Financial transaction data, including deposit and withdrawal records in Bangladeshi Taka, is retained for a minimum of seven (7) years following the date of the transaction, in line with applicable financial compliance requirements.
• KYC Documents: Identity verification documents submitted during the KYC process are retained for a minimum of five (5) years following account closure.
• Support Communications: Live chat transcripts and support email correspondence are retained for three (3) years from the date of the interaction, to support dispute resolution and quality assurance.
• Marketing Consent Records: Records of marketing consent (opt-in and opt-out events) are retained for the duration of the player's account and for two (2) years following account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with industry best practice.

10 Your Privacy Rights

As a player on the ack365 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the ack365 support team at [email protected] with the subject line "Privacy Rights Request":

• Right of Access: You have the right to request a copy of all personal data that ack365 holds about you. We will provide this information in a structured, readable format within a reasonable timeframe following identity verification.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through the ack365 account settings interface.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires its retention. Note that certain data (such as transaction records and KYC documents) must be retained for legal compliance periods even following account closure.
• Right to Restrict Processing: You may request that ack365 temporarily suspend the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including direct marketing. Upon receipt of a valid objection to marketing, ack365 will cease all marketing communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

11 Minors & Child Protection

The ack365 Platform is strictly intended for adults aged 18 years and over. ack365 does not knowingly collect personal data from individuals under the age of 18. If a minor has accessed the Platform and provided personal data without the knowledge or consent of a parent or guardian, that parent or guardian should contact ack365 immediately at [email protected]. ack365 will promptly close the minor's account, delete all associated personal data, and void any financial transactions where technically possible.

ack365 employs age verification checks at the point of registration and during the KYC process to prevent minors from accessing the Platform. If you are a parent or guardian and you suspect that a minor in your care has circumvented these checks, we urge you to contact us immediately so that appropriate action can be taken without delay.

12 Third-Party Links

The ack365 Platform does not contain links to external third-party websites. All navigation and content on the Platform is contained within the ack365 domain. Should ack365 in future introduce any links to third-party resources, this Policy will be updated to reflect the relevant data sharing implications, and this section will set out the applicable terms. ack365 accepts no responsibility for the privacy practices or data handling procedures of any external website or service that a user may independently access.

13 Updates to This Privacy Policy

ack365 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, the services we offer, or our internal data processing practices. The "Last Updated" date at the top of this document will be revised each time a material change is made to the Policy.

Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — ack365 will provide at least 14 days' advance notice to registered account holders via the email address or mobile number on file. For non-material or administrative updates (such as clarifying existing language without changing the substance), notice will be provided by updating the date on this page.

Your continued use of the ack365 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you should cease using the Platform and may request account closure at [email protected].

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which ack365 processes your personal data, please contact our support team using the details below. We are committed to handling all privacy enquiries promptly, professionally, and with full respect for your rights.

For formal data subject access requests, erasure requests, or objection notices, please use the subject line "Privacy Rights Request" and include your registered account mobile number or email address so that we can verify your identity before processing your request.